While IT outsourcing is a widely preferred service, there are certain myths that surround it. The three common myths about this service are that there is loss of quality, sensitive data and business control. To an extent, these points were true during the initial phases of the outsourcing industry in certain specific cases. Though the industry has adopted several best practices, there is a lack of awareness and IT outsourcing services are generally perceived only as a cost-cutting tool. Many organisations hesitate to even consider the idea of outsourcing for fear of a reduction in the quality level. However, it is certainly possible to use outsourcing services without compromising on quality.
Theft of sensitive data and loss of confidential customer information are another threat. While there have been rare cases in the past, most IT outsourcing service providers adopt stringent standards for background checks of employees and also carry out several internal process improvements to ensure the safety of the data that is entrusted to them. Therefore, data safety is no longer an issue.
There is also the fear that business control will be lost when working with an IT outsourcing partner. This would happen only if the business does not retain their key resources. When a company’s key resources oversee the operations of the outsourcing service provider, they retain business control.
Thus, a business can go ahead and engage with an outsourcing partner with no worry about these myths.
Theft of sensitive data and loss of confidential customer information are another threat. While there have been rare cases in the past, most IT outsourcing service providers adopt stringent standards for background checks of employees and also carry out several internal process improvements to ensure the safety of the data that is entrusted to them. Therefore, data safety is no longer an issue.
There is also the fear that business control will be lost when working with an IT outsourcing partner. This would happen only if the business does not retain their key resources. When a company’s key resources oversee the operations of the outsourcing service provider, they retain business control.
Thus, a business can go ahead and engage with an outsourcing partner with no worry about these myths.