Remote IT support has become a winning advantage to companies that make use of their services. It is possible to save lot of time and money by availing the services of an IT supplier who offers remote IT support. Apart from the time and cost savings involved, there are other business advantages such as availability of specialist expertise and skills of working in different operating environments.
Initially there were a lot of drawbacks such as miscommunication due to cultural differences, different time zones, etc. Companies invested lot of money and time to plan and implement training programs to help employees get an awareness of cross-cultural sensitivities. Similarly IT suppliers offered services through a centralised help desk. Through this desk, the IT supplier was able to manage the different regions. This support was available round the clock and not necessarily only during the business hours of the respective regions. In the case of the earlier ‘follow the sun’ model, IT suppliers offered their services in the respective region’s business hours.
IT suppliers offer several value-added services through IT support. Since the resources of the IT supplier have the advantage of working for different clients, they have expertise in different platforms. They are able to pass on the benefits of this knowledge to the client. Analysts predict huge growth for the services offered by them.
Initially there were a lot of drawbacks such as miscommunication due to cultural differences, different time zones, etc. Companies invested lot of money and time to plan and implement training programs to help employees get an awareness of cross-cultural sensitivities. Similarly IT suppliers offered services through a centralised help desk. Through this desk, the IT supplier was able to manage the different regions. This support was available round the clock and not necessarily only during the business hours of the respective regions. In the case of the earlier ‘follow the sun’ model, IT suppliers offered their services in the respective region’s business hours.
IT suppliers offer several value-added services through IT support. Since the resources of the IT supplier have the advantage of working for different clients, they have expertise in different platforms. They are able to pass on the benefits of this knowledge to the client. Analysts predict huge growth for the services offered by them.